Return Policy

We accept returns for both defective and non-defective products within 14 days of delivery

To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must also be in the original packaging.

📦 Defective products must be reported within 48 hours of delivery with clear photos.

🚚 Return shipping costs are the responsibility of the customer unless the item is faulty.

To request a return, please contact us at:
📧 sales@mcpack.com.au

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Packaging Disclaimer
Product images on our website may display luxury-style cartons for illustrative purposes. However, due to current market conditions and economic considerations, products may be supplied in simpler cartons that differ in appearance from those shown.
This does not affect the quality, quantity, or performance of the product itself. By placing an order, you acknowledge and accept this packaging variation.